Service Availability for Metric Armor

**Effective Date:** 2025-10-07

This Service Availability Policy outlines our commitment to the uptime and availability of the Metric Armor service ("Service"). We strive to ensure our Service is consistently available to you, but certain factors may lead to downtime.

1. Uptime Commitment

While we do not offer a formal Service Level Agreement (SLA), we target an annual uptime of **99.5%**. This excludes planned maintenance and events outside our reasonable control.

2. Scheduled Maintenance

To improve the Service, we may perform scheduled maintenance. We will endeavor to provide at least 24 hours notice and schedule it during off-peak hours (Indian Standard Time).

3. Unscheduled Downtime

Unscheduled downtime may occur due to unforeseen circumstances like hardware failures, network interruptions, or third-party service outages (e.g., cloud providers, Google API issues). We will act promptly to restore service and communicate updates.

4. Communication During Downtime

During any significant downtime, we will strive to keep users informed via our website, in-app notifications, or email.

5. Data Backup and Recovery

We implement robust data backup procedures to protect your data. However, you are ultimately responsible for managing your own YouTube channel data.

6. Limitations

This Policy does not guarantee uninterrupted service or offer financial compensation for downtime, except as stated in our Refund Policy. We are not responsible for downtime caused by issues beyond our direct control.

7. Changes to This Policy

We may update this Policy from time to time. The latest version will always be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions about this Service Availability Policy, please contact us at: support@metricarmor.com.